Terms and conditions

Shipping POLICY

Please see more about our SHIPPING POLICY (click here)

allergies

We are not liable for any allergic reactions that may occur. All products are for external use only. 

For cosmetics, the ingredients are listed on our website's product page. Please make sure to read.

For the premium packaging, if you have any allergies to flowers please leave a note stating that you have an allergy so we can pack it in the regular packaging instead. 

Privacy Policy

Your privacy is very important to us. Our Privacy Policy spells out Essentielle Cosmetics commitment to respecting the privacy of our customers and visitors to our website.  This Privacy Policy describes how Essentielle Cosmetics (“we”, “us” or “our”) collects and uses the personal information we collect about our customers, whether in-store, online, social media or via one of our mobile applications.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

 

INFORMATION WE COLLECT

We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, at one of our stores, via our social media pages, when you download one of our mobile applications (either via Apple iOS or Android) onto your mobile devices, at one of our events, or when joining or applying for any membership or loyalty program. Our products are available for sale in many stores. This Privacy Policy does not address any data collection by those stores or any of our retail partners. When you visit this site, our social media pages, or use services or features of one of our mobile applications, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

INFORMATION YOU PROVIDE

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site or in our stores, via our social media pages or through one of our mobile applications. The types of personal information you may provide to us includes: 

  • Contact information (such as name, postal address, email address, mobile or other phone number, and mobile service provider)

  • Age and date of birth

  • Gender

  • Username and password, nickname/screen name

  • Payment information (such as your payment card number, expiration date, delivery address and billing address)

  • Purchase history

  • Product preferences

  • Your physical characteristics and skincare concerns

  • Contact information for friends or other people you would like us to contact

  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)

  • Information provided to us through social media networks or one of our mobile applications when you visit our social media pages or use one of our mobile applications (such as your name, profile picture, likes, location, friend list and other information described on the social media network or in application sign-up page, or your geo-location details when using one of our mobile applications)

  • Preferences information such as product wish lists, order history, marketing preferences, and reminder and notification preferences

 

HOW WE USE THE INFORMATION

We may use the information you provide to: 

  • Send you promotional materials or other communications (such as general communications and specific communications)

  • Provide services to you

  • Process your payment card and/or gift card transactions

  • Create and manage any online account, including access to your online and any in-store purchase history

  • Assist with product selection and replenishment

  • Administer any loyalty or membership program

  • Respond to your inquiries (including requests and inquiries related to any loyalty program or memberships)

  • Tailor ads displayed to you on our site and elsewhere to your interests and history with us

  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers

  • Operate and communicate with you about our social network pages or mobile applications

  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)

  • Comply with applicable legal requirements, relevant industry standards and our policies

  • We also may use the information in other ways for which we provide specific notice at the time of collection.

ACCURACY OF INFORMATION

We attempt to be as accurate as possible when describing our products on the Site; however, we do not warrant that the product descriptions, sizes, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

This Site may contain typographical errors or inaccuracies and may not be complete or current. Essentielle Cosmetics therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

INTELLECTUAL PROPERTY

All information and content available on the Site and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is our property or the property of our parents, subsidiaries, our affiliates, partners or licensors, and is protected by United States and international laws, including laws governing copyrights and trademarks.

Except as set forth in the limited licenses in Section 6 below, or as required under applicable law, neither the Content nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.